Service Support Agent

Job #: 834900
Salary: $15.00/hr
Industry: Manufacturing
Location: Madison, WI
Category: Customer Service

Description / Qualifications

Bring your excellent customer service to this great Madison exercise product manufacturing company! Your main responsibility will be to ensure the needs of the dealers, consumers and service providers are met by providing excellent customer satisfaction!

Job Responsibilities:

  • Answer all phone calls and emails from dealers and technicians
  • Assist with issues
  • Follow up on service dispatches
  • Set up service work for upgrades
  • Act as back up to the front desk
  • Keep claims processing and returns current
  • Assist with other departments as needed

Job Requirements:

  • High school diploma
  • Two years call center or customer experience
  • Knowledge of MS Office Suite
  • Excellent verbal communication skills
  • Ability to analyze and solve basic problems

This is a great company to work for! Call a recruiter today at 608-257-2411 or apply online!

Job Pays: $15.00/hr

Job #: 834900

Drake & Company is an equal opportunity employer.