|Location:||Madison, WI||Category:||Administrative Positions
Our Madison-area client is looking for additional staff to assist their Patient Access Representative team. These representatives enter and verify demographic and insurance information, identify and collect patient financial obligations, and register or admit the patient. This position will be crossed trained to register ambulatory, emergency department, and admitted patients, as well as complete notification of admissions to insurance companies, coordinate pre-admissions, and ensure proper admissions documentation relative to diagnosis, attending provider, service assignment. The individual is ultimately responsible for assisting patients and families via phone, at the bedside for inpatients, in the emergency department, or in clinics, and works closely with clinic and business office representatives, providers, and inpatient units. This position is customer service driven and the individual must have the ability to effectively promote a positive patient and family experience, exhibit empathy, engage in compassionate collections, and demonstrate strong communication skills.
Customer Service Standards: