Customer Service Representative – 835513



Job #: 835513
Salary: $40-50K
Industry: Insurance
Type:Direct Hire
Location: Madison, WI
Category: Customer Service
Insurance Positions



Description / Qualifications

Customer Service Representative

Our client, a locally owned insurance agency, is currently looking for a talented, caring individual to join their agency team where you’ll play an important role in the operation of the agency. In partnership with the agency owner, you’ll set strategy and initiate best practices for customer contact and then using your analytical skills, monitor and measure the overall effectiveness of agency loyalty initiatives and customer satisfaction efforts — with the ultimate goal of continuously strengthening and enhancing customer relationships.

Requirements

  • Customer service experience
  • Effective communication skills
  • Experience with PC software applications, Microsoft Office Suite, Internet Explorer, etc.
  • Proficiency with metrics and analytics
  • Wisconsin Property and Casualty license
  • Valid drivers licence