Customer Service Representative – 835401



Job #: 835401
Salary: $16-18/hr
Industry: Waste Management
Type:Temp-To-Hire or Direct Hire
Location: Madison, WI
Category: Customer Service



Description / Qualifications

Our Madison/Monona-area client is looking for a Customer Service Representative to help resolve inquiries, request, or issues. This candidate also would work directly with sales and operations personnel to maintain customer accounts as necessary.

 

DUTIES AND RESPONSIBILITIES:

This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time.

  • Respond effectively and courteously to customer service inquiries, requests or complaints. Return all customer calls in a timely manner
  • Notify the appropriate personnel to handle the customer’s problems and concerns
  • Research and resolve issues in a timely manner
  • Review daily reports with the Customer Service Manager/Office Manager
  • Enter service and route data into computer for billing and route scheduling purposes
  • Service all accounts by setting up new accounts from Service Agreements and maintaining proper flow of paperwork from sales to operations
  • Customer Setup
  • Work closely with dispatch to ensure quality assurance
  • Assist with collections by reinstating customers, processing reinstatement paperwork and processing collections letters for mailing

KNOWLEDGE, SKILLS, AND ABILITIES:

  • Excellent customer services skills
  • Basic customer skills required for inputting and retrieving data
  • Strong written and verbal communication skills
  • Ability to handle multiple tasks
  • Ability to work effectively with others in a team environment

MINIMUM REQUIREMENTS:

  • Education: High School Diploma, GED and/or equivalent work experience
  • Years of Experience: One-year customer service experience

TOOLS, EQUIPMENT AND SOFTWARE USED:

  • Usual office equipment including calculator, telephone, fax, computer and copier
  • Microsoft Office: Word, Excel, PowerPoint and Outlook
  • Company information systems applications

WORK ENVIRONMENT:

  • Usual office environment

TYPICAL PHYSICAL DEMANDS:

  • Ability to organize various office systems through adjusting, connecting, lifting, pulling, pushing, bending or folding for the purpose or proper records development and/or management
  • Ability to use a computer and related devices, such as a keyboard or mouse or other related equipment, throughout the workday while seated at a desk or workstation
  • Possess speaking skills and hearing ability to interact with customers on the telephone

Job Type: Full-time