Customer Care Representative – 835169

Description / Qualifications

Our Madison-based client is looking for a positive, quality-focused individual to join their Customer Care team!  The ideal candidate will possess strong attention to detail, superior customer service skills along with a proven ability to manage multiple priorities and provide consistent follow-through.

Job Duties:

• Coordinate responses to homeowner warranty calls and emails – schedule service with the homeowner and trade partner
• Follow up with homeowners to ensure warranty work is completed to their satisfaction
• Work directly and daily with the Personal Builders throughout the build and warranty process
• Assist in determining and documenting root cause
• Track and report service levels, satisfaction, response rates and costs
• Perform other administrative duties as assigned

Job Qualifications:

• Experience with Microsoft Word and Excel is required
• Education and experience in residential construction is desired

If this sounds like the right fit for you, apply today!