Account Manager – 835239

Job #: 835239
Salary: $45-48K/year
Industry: Software
Location: Madison, WI
Category: Customer Service

Description / Qualifications

Our client is seeking an innovative Account Manager to manage relationships with our key accounts and proactively offer solutions based on shipping patterns and needs. As an Account Manager, you will play an integral part in maintaining and growing positive client relationships and growing company profits by professionally serving and developing strong relationships with existing customers through continual needs assessment, solution development, and solution delivery. The company expects account managers to be consummate professionals in all activities relating to representing the company, in the office, on the phone, and in the field. Account managers will confidently help customers by solving any issues that arise and proactively communicating issues or discrepancies. You will develop a profound understanding of both the shipping market, the needs of our customers and how to navigate unique technology.

Partnering within teams and across departments, Account Managers serve as the main point of contact for managing the needs of our clients, including ensuring the accuracy and timeliness of billing and proactively notifying the client of any changes.

  • Manage existing key account relationships and offer solutions based on shipping patterns and needs
  • Confidently problem solve any issues, such as a missed pick up, late delivery, damaged freight or incorrect billing
  • Proactively communicate any issues to the client
  • Ensure accuracy and timeliness of billing while proactively notifying client of any changes
  • Gain competency with the company’s technology and educate clients on the benefits of leveraging it
  • Partner with other departments across the company to resolve any issues including discrepancies and solve those issues in a timely manner


  • Two to four years of customer service experience in a business services environment
  • Strong communication skills, both written and verbal
  • Calm under pressure
  • Team player mentality
  • Possess a logistics background or the desire to learn the ins and outs of the industry

What we offer:

  • Competitive compensation package
  • Advancement Potential
  • Opportunity to learn and grow in a fast pace startup
  • Fun and energetic work environment

If this position looks like a good fit for you, apply today!